Our staff must:

• Keep current on immigration regulations and policies
  
  
• Maintain good records; good documentation to protect oneself, the institution and the students
  
  
• Be aware of policies within the institution
  
  
• Take a leadership role on behalf of the students
  
  
• Comply with regulations
  
  
• Try to find the best solution for a student’s problem without ever breaking rules
  
  
• Serve students and the institution as a counselor/educator
  
  
• Keep a clear and open mind at all times
  
  
• Provide accurate information
  
  
• Always remain in control
  
  
• Be honest
  
  
• Be consistent
  
  
• Treat all the students with the same care, compassion and courtesy.