Student Grievances
 


Procedures  
Academic Grievances  
Non-academic Grievances  

Forms  
Grade Appeals  
Other than Grade Appeals  
Non-Academic Appeals  

The purpose of this website is to provide students with a procedure for resolving complaints against The University of Texas at Brownsville and Texas Southmost College (UTB/TSC) faculty and staff related to matters other than discrimination policies or other illegal or inappropriate conduct.

Additional websites for UTB/TSC

HOOP 2.2.2  - Academic Probation and Suspension
HOOP 3.1 - Non-discrimination policy
HOOP 3.3 - Sexual Harassment and Sexual Misconduct
HOOP 3.4 - Harassment against Students on Basis of Race, Color or National Origin
HOOP 3.10 - Accommodations for Individuals with Disabilities
HOOP 6.3, 6.4.1, and 6.4.2 - Code of Student Conduct Violations

 

ACADEMIC GRIEVANCES PROCEDURES

Each student is responsible for all the work in each of his or her classes. Failure to meet this obligation may lead to academic penalties, which may include dismissal from the class, or in the case of a student on probation, dismissal from UTB/TSC.   

A grievance means a dispute concerning some aspect of the student's academic standing arising from an administrative or faculty decision that the student regards as incorrect or unjust. Grievances include, but are not limited to, disputes over course grades, course requirements, graduation/degree program requirements, and thesis and dissertation committee and/or adviser actions or decisions. Grievances, as defined in this section, do not include the right to appeal the termination of employment of a teaching assistant or research assistant during the term of the student’s appointment.

Complaint Procedures

A student having a grievance regarding academic concerns may have the issue considered in the following manner:

a)      Initial Consideration of Grievance:    Informal Procedure

 

In attempting to resolve any student grievance, the student must first make every effort to resolve the matter informally with the individual with whom the grievance originated as soon as possible but no later than 30 calendar days from the end of the current academic term.

b)      Appeal to the Department Chair:  Formal Procedure

 

If the matter cannot be resolved in discussions between the student and the administrator or faculty member, the student must submit a formal complaint online at http://blue.utb.edu/complaints  no later than (10) business days after the informal attempt. The formal complaint must include reasons for the appeal and state the remedies the student is seeking. The Department Chair will provide a written response to the student submitting the formal complaint, the dean of the respective school or college, and the Dean of Students within ten (10) business days of receipt of the complaint.

c)      Appeal to the School/College Dean

 

If the matter is not resolved by the written response provided by the Department Chair, the student must submit a formal complaint on-line to the dean of the respective college or school within ten (10) business days of the date of the written response from the Department Chair. The formal appeal to the dean of the respective college or school must state the reasons the student is appealing the written response. The dean of the respective college or school will review the appeal and prior responses, and obtain additional information and opinions, if desired. The dean of the respective college or school will provide a written response to the student and the Dean of Students within (10) business days of receipt of the student’s appeal to the dean of the respective college or school. The decision of the dean of the respective college or school will be final.

 

NON-ACADEMIC GRIEVANCES

The University of Texas at Brownsville and Texas Southmost College strives to provide its students with a fair and efficient process to present and resolve complaints and grievances arising out of their interactions with employees. Students may present complaints and grievances concerning their treatment by an employee related to their status as a student.  Grievances should identify the basis of the dispute, including specific facts, and provide relevant documents or any other information pertinent to the matter. Grievances should also include the student’s desired result.

 

Complaint Procedures

A student having a grievance regarding non-academic concerns may have the issue considered in the following manner:

a)      Initial Consideration of Grievance:    Informal Procedure

In an effort to resolve misunderstandings or concerns, a student must first make every effort to resolve the matter informally by discussing his or her concerns with the employee against whom the complaint is initiated within 30 calendar days of the time of the incident.  The person to whom the complaint is presented must respond orally or in writing within ten (10) business days after receipt of the complaint.

 

b)       Appeal to the Department Head:  Formal Procedure

 

If the grievance cannot be satisfactorily resolved in discussions between the student and the employee, the student must submit a formal complaint on-line at http://blue.utb.edu/complaints, within ten (10) business days after receipt of the response to the Informal Procedure. After receiving the grievance, the Department Head may solicit information from both the student and employee, confer with anyone having information pertinent to the grievance, and/or may hold a meeting between the student and the employee in an effort to mediate and resolve the complaint. Department Head will provide a written response to the student and the Dean of Students within ten (10) business days of receipt of the formal complaint.

 

c)      Appeal to Assistant/Associate Vice President

 

If the complaint is not resolved to the student's satisfaction, the student must submit a formal appeal on-line to be forwarded to the appropriate Assistant/Associate Vice President supervising the department where the complaint originated. The student must submit this appeal within ten (10) business days after the student receives the response from the Department Head.  The Assistant/Associate Vice President will review the appeal and responses, and obtain additional information and opinions, if desired. The Assistant/Associate Vice President will provide a written response to the student and the Dean Students within ten (10) business days of the receipt of the student’s appeal.

 

d)      Appeal to the Vice President

 

Additional appeals may be pursued through the appropriate lines of authority to the Vice President level. The ten (10) business days time limits apply to each appeal and to each notification of decision described above. Decisions at the vice presidential level will be final.  A copy of the final decision by the Vice President will be forwarded to the Dean of Students

Please choose a form from the following

Grade Appeals
Other Than Grade Appeals
Non-Academic Appeals